Thank you for contacting the Visa Unit of the U.S. Embassy in Madrid. Due to volume, it may take up to five business days for us to answer non-urgent requests. If your question is answered on our website, you will not receive a separate reply. Select the topic of your question/concern from the list below:
ESTA is administered by the Department of Homeland Security’s Customs and Border Protection (DHS/CBP). If you have a question concerning ESTA, including how to register, how to check your ESTA status, how to change your personal data, or how to contact the ESTA help desk, please visit the official DHS/CBP ESTA website.
If your ESTA application was denied and you wish to visit the United States, you must apply for a visa. There is no guarantee a visa will be issued to you, and we cannot make that determination until you apply. You can find more information about applying for a visa here.
If you hold a valid B-1, B-2 or B-1/B-2 visa you are not to apply for ESTA.
Under U.S. immigration law, there is no appeal process for a refused visa application. However, you may reapply and qualify for a visa by showing a change in your circumstances. We cannot answer questions regarding specific visa refusals via email.
Some visa applications require further administrative processing, which takes additional time after the visa applicant's interview by a consular officer. Applicants are advised of this requirement at the time of the interview. Most administrative processing is resolved within 60 days of the visa interview. Inquiries about the status of administrative processing must be made by the applicant or their representative at least 60 days from the date of interview or submission of supplemental documents, whichever is later. We are not able to tell you when administrative processing will be completed.
First, complete the DS-160 application form for each applicant here. Once you have completed the form, visit this website to register, pay the application fee, and schedule a visa appointment for you and any family members who may be traveling with you. Each traveler must complete his/her own DS-160 and pay the application fee. Parents may complete the forms for minor children. For questions regarding scheduling or payment, call (+34) 91 123 8866.
General information on visas and visa categories can be found here
. This website also has a “Visa Wizard” that can help you determine the visa you need for your travel purpose. Travelers must decide which visa class pertains to their purpose of travel and select that visa class on the application. We cannot tell you which type of visa to apply for, nor whether you will qualify for the visa before you complete the interview process.
To request an earlier appointment, first schedule a regular appointment on the closest available date. Then, sign-in to your account, click “Continue”, select "Request Expedite" and follow the instructions. Expedited appointments will only be granted at the Consular Section’s discretion.
For assistance with this process, contact our call center at (+34) 91 123 8866.
We recommend that you apply for a visa. We do not pre-adjudicate visa applications and, therefore, cannot advise if your criminal history will have a bearing on your eligibly for a visa. Bring all documents related to your case, including the police report and final sentencing information, to your interview appointment.
It depends. If the new passport is issued by the same country of nationality as the passport that contains your visa, and if the visa has not been damaged, you may travel using both passports. If, however, the visa is damaged in any way, or your purpose of travel has changed, you must apply for a new visa. A change of name will not affect the validity of the visa. We recommend that when traveling, you carry a copy of the document showing the legal name change.
If you wish to have a new visa issued in your new passport, you must apply for a new visa by following the instructions on our website. Your prior visa cannot be transferred into your new passport.
You can expect the visa to arrive at your local CORREOS post office approximately one week after your interview appointment at the Embassy. CORREOS will notify you by e-mail and SMS when your passport arrives at the post office. Longer processing time is required in the following situations: (1) if the traveler was requested to submit additional information; or (2) if the application must undergo additional administrative processing.
We recommend that you use Internet Explorer or Firefox browsers to access the DS-160. If you continue to have problems contact our call center at (+34) 91 123 8866.
If your visa was lost or stolen and you want to travel to the United States, you must apply for a new visa. Make sure you bring a police report to your interview at the Embassy. If you must travel urgently, you can request an expedited appointment visa our website. For more information contact our call center at (+34) 91 123 8866.
To report visa or any other type email us at firstname.lastname@example.org
. Please provide as many details about the suspected fraud as possible. Your information will be considered anonymous and will be treated as confidential.