Contacting Us

How do I contact the Madrid Federal Benefits Unit?

A.  The best way to contact the Madrid Federal Benefits Unit is by using our online form.  Please ensure your contact information is filled out. We aim to reply within 10 business days.

B.  For queries which require more narrative you can write to us at the following address:

U.S. Embassy
Federal Benefits Unit
Serrano 75
28006 Madrid

C.  If necessary, you can visit the Madrid Federal Benefits Unit Monday through Thursday between the hours of 8:30 a.m. and 1:00 p.m. at the U.S. Embassy, Serrano 75, 28006 Madrid. However, we strongly encourage you to call us first, to make sure the representative you need to talk to will be available.

D.  You can call the Madrid Federal Benefits Unit Monday through Thursday between the hours 10:00am and 12:30pm via telepone thus:

     Callers within Spain
Please call 91-5872261

     International callers
Please call +34-91-5872261

How do I mail original documents to the Federal Benefits Unit?

To ensure secure delivery and return, all original documents should be mailed to the Federal Benefits Unit via registered mail (“correo certificado”). You should retain the tracking numbers in the event a problem occurs. The Madrid Federal Benefits Unit mailing address is as follows:

U.S. Embassy
Federal Benefits Unit
Serrano 75
28006 Madrid