Smart Traveler Enrollment Program

The Smart Traveler Enrollment Program (STEP) makes presence and whereabouts known, in case it is necessary for a Consular Officer to contact you in an emergency. Please, enroll with us using this link.

Enrolling in the Smart Traveler Enrollment Program (STEP) is a free service, and offers several advantages. By enrolling you will receive email messages of interest from the Embassy and it helps the Embassy know where to contact you in case of an emergency. Your enrollment  information is protected by the Privacy Act and cannot be shared without your permission except under life or death emergency situations.

Enrolling with the Smart Traveler Enrollment Program (STEP) provides contact information in order for the Consular Section to reach you in case of a personal emergency, or other emergency situations. The Consular Section sends local, regional, and worldwide travel alerts and warnings, as well as general messages of interest to U.S. citizens.

U.S. citizens traveling through or visiting Spain for short periods (less than 4 months) are welcome to enroll in STEP. However, it is especially important that those traveling on short visits remain up to date with current events through the mass media.  We recommend that you refer to the State Department website or to the website maintained by the U.S. Embassy in Madrid if you have access to the Internet.

The State Department website contains information of interest to Americans outside the U.S. The website is continuously updated and is the fastest means of obtaining up to the minute information. Of special interest are the Consular Information Sheets, Public Announcements, and Travel Warnings. There is also valuable information about emergency and non-emergency services from obtaining a passport or visa, to voting, to registering the birth of a child born outside the US, to preparing for an evacuation.

The Embassy in Madrid also maintains a website, which carries information of more specific interest to people in Spain. This website will report if there are any changes in walk-in hours for routine services in the consular section, for example. The website also carries information about U.S.-Spanish policy and bilateral issues.

Visa inquiries and requests for appointments should be directed to:

Local telephone: (+34) 91-123-8866

From outside Spain: 703-543-9306

Web page: