Emergency Assistance

Please note: The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. Names are listed alphabetically, and the order in which they appear has no other significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.

The emergency number in Spain and Andorra (equivalent to 911 in the U.S.) is 112.

This number is available 24/7, toll free from Spanish and Andorran landline phones, cell phones, public phones.

This number is intended to be used in case of accidents, fire, urgent medical assistance, assaults, robberies or catastrophes.  It should not be used to obtain information (weather, traffic, etc.).

You can also contact us or call Overseas Citizens Services at the U.S. Department of State, from the U.S. & Canada: 1-888-407-4747, from overseas: +1 202-501-4444.

If necessary, check specific information regarding:

Missing Persons

U.S. Consuls cannot file missing person’s reports with local authorities on behalf of family or friends.

The fact should be reported to the local police when the U.S. citizen has been missing for over 24 hours.  Missing minor children should be reported immediately.

The Consular Section has very limited means of tracking down travelers in Spain and only Spanish law enforcement can run formal police investigations.  Also, even if a Consular Officer is able to locate a U.S. citizen, under the terms of the Privacy Act, we cannot release personal information about a U.S. citizen without the person’s expressed consent.